5z777 Privacy Policy
Your personal information is very important to us. This policy clearly explains how 5z777 collects, stores, and uses data.
This privacy policy ("Policy") applies to all members who use the 5z777 platform. Please read this policy carefully before using our website, mobile application, or any of our services. To learn more about us, read our About Us page.
5z777 treats user privacy as its highest priority. The information you provide is used only for the purposes described in this policy. Your information is never sold or shared with third parties — unless required for security verification or legal obligations.
Scope of Data Collection
Registration Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Chosen username and password (encrypted)
- Country of residence
Transaction Information
During deposits and withdrawals, we collect:
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Transaction ID
- Type of payment method
Technical Information
Technical information collected automatically includes:
- IP address
- Device type and operating system
- Browser name and version
- Cookie and session data
- Activity logs on the platform
Support Information
Information collected when contacting customer support:
- Live chat conversation records
- Email correspondence
- Details of complaints or requests
- Resolution history
Purpose of Data Use
Service delivery and account management
The information you provide is primarily used to keep your account active and services running without interruption. This information is essential for processing deposits and withdrawals at 5z777, granting game access, and issuing bonuses.
Identity verification and security
Identity verification procedures are followed to ensure account security and prevent fraudulent activity. If any suspicious activity is detected, protective measures are taken.
Responsible gaming commitment
Monitoring gaming patterns to identify any issues early and provide assistance when needed is part of 5z777's responsible gaming commitment. To learn more, read our Responsible Gaming Guidelines.
Technical improvement and analytics
Data is used for analytical purposes to improve platform performance, develop new features, and review user experience. This analysis is always done in aggregate form and does not identify any specific individual.
Communications and promotional messages
Your registered email or mobile number is used to keep you informed about important account notices, security alerts, and relevant offers. You can unsubscribe from promotional messages at any time.
Data Storage and Security
Server Security
All user data is stored on secured servers. Firewalls, intrusion detection systems, and regular security audits are in place to prevent unauthorised access.
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL (Secure Socket Layer) encryption. Payment-related information is secured with a particularly high level of encryption.
Password Protection
User passwords are never stored in plain text. Passwords are stored using industry-standard hashing methods so that even our staff cannot view them directly.
Data Retention Period
Data is retained while your account is active and, after closure, for as long as applicable legal and regulatory requirements demand. It is then securely deleted or anonymised.
Disclosure of Information to Third Parties
Payment processors
Necessary transaction information is shared with mobile wallet providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. This sharing is solely for completing the specific transaction.
Technology and service providers
A limited amount of information may be shared with technology partners who assist in operating the platform, under contractual confidentiality terms. These partners are not permitted to use the information received for any other purpose.
Legal obligations
Only where required by a court order or an official directive from a legal authority will the necessary information be disclosed. In such situations, every effort will be made to notify you as far as possible.
What we never do
- Information is never sold to marketing or advertising companies
- Personal information is never transferred to third parties without your consent
- Personal data is never used for financial gain
Cookie Policy
What cookies are and how they are used
Cookies are small text files stored in your browser. 5z777 uses the following types of cookies:
- Essential cookies: To maintain login status and manage secure sessions.
- Functional cookies: To remember your language, theme, and settings preferences.
- Analytical cookies: To understand which parts of the platform are used most — data is always anonymous.
Cookie controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some login and payment-related services to not work properly.
User Rights
Right to access information
You have the right to know what information we hold about you. Upon request through support, the information will be provided within a set timeframe.
Right to correct information
If there is any error in your information, you can request a correction. This change can be made through the support team.
Right to delete information
In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
Right to object to processing
You can object to your information being used for marketing purposes, and such use will stop from that point onwards.
Protection of Minors
5z777 strictly follows a 21+ age policy. We do not knowingly collect information from or provide services to anyone under the age of 21. An age verification process is followed at registration and additional verification documents may be requested if needed.
If a minor has provided information in any way, a parent or legal guardian may notify us through support and the relevant information will be deleted immediately and the account will be closed.
Changes to the Policy
5z777 reserves the right to update this privacy policy as needed. If a significant change is made, the "Last Updated" date at the top of the page will change and a notification will be sent to your registered email.
Continuing to use the platform after any change will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.
To learn more about the terms of using the platform, read our Terms and Conditions, which set out all the rules regarding membership, bonuses, and payments.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available seven days a week, twenty-four hours a day in Bangla and English. For general questions, reading our FAQ section will get you a quick answer.
5z777 Support Centre
24/7 instant support — contact us directly from the chat button on the platform
[email protected]
Live chat: instant — Email: usually within the same business day
Bangla and English